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Annual report of the Bank Guarantee Fund
2020
BFG Helpline
The BFG’s free helpline at
800 569 341
allows persons interested in the deposit guarantee scheme
in Poland to contact directly the Fund’s staff. In 2020, the BFG’s staff operating the helpline answered
3.7 thousand customer enquiries (the highest number of daily telephone calls was 48). Enquires
from customers mainly concerned the scope of guarantees in banks and credit unions, information
sheets received by customers from banks and credit unions and the principles of disbursement
of guaranteed funds to depositors of banks and credit unions. The customers’ interest in the principles
of deposit guaranteeing was connected, among others, with the epidemic state introduced in Poland,
as a result of which certain restrictions and prohibitions were imposed.
Apart from questions concerning deposit guaranteeing, the helpline and the BFG Communication
Department answered telephone enquiries concerning resolution. A particularly large number
of calls was received on the day the resolution of PBS w Sanoku was initiated.
In 2020, replies and explanations were also provided to written enquiries submitted to the BFG
concerning issues such as guarantees for depositors of banks or credit unions as part of direct
customer service at the Fund’s Office.
Website
Information about the Polish deposit guarantee scheme and about the activities of the Fund
is available at
www.bfg.pl
, which is the basic source of information about its activities, and which
raises public awareness of the deposit guarantee rules. Immediate provision of information to the
public, especially in situations where the guarantee condition is met or where resolution has been
initiated, serves primarily to prevent confusion for bank and credit union customers.
In 2020, the Fund published current information on the activities of the BFG, including, inter alia, the
initiated processes of resolution, the level of contributions set for 2020, as well as information related
to the performed function of the supervisor of Idea Bank S.A. The Fund’s website also provides
access to archival materials and documents as well as to the BFG’s Public Information Bulletin.
It is available in three languages: Polish, English and Ukrainian.
The highest daily number of visits to the Fund’s website in 2020 was 7 thousand. In the entire year,
there were a total of approx. 358.9 thousand visits.
7
thousand
Daytime
visits
website
358
thousand
Year-round
visits website
Contents
Annual report of the Bank Guarantee Fund
2020
BFG Helpline
The BFG’s free helpline at
800 569 341
allows persons interested in the deposit guarantee scheme
in Poland to contact directly the Fund’s staff. In 2020, the BFG’s staff operating the helpline answered
3.7 thousand customer enquiries (the highest number of daily telephone calls was 48). Enquires
from customers mainly concerned the scope of guarantees in banks and credit unions, information
sheets received by customers from banks and credit unions and the principles of disbursement
of guaranteed funds to depositors of banks and credit unions. The customers’ interest in the principles
of deposit guaranteeing was connected, among others, with the epidemic state introduced in Poland,
as a result of which certain restrictions and prohibitions were imposed.
Apart from questions concerning deposit guaranteeing, the helpline and the BFG Communication
Department answered telephone enquiries concerning resolution. A particularly large number
of calls was received on the day the resolution of PBS w Sanoku was initiated.
In 2020, replies and explanations were also provided to written enquiries submitted to the BFG
concerning issues such as guarantees for depositors of banks or credit unions as part of direct
customer service at the Fund’s Office.
Website
Information about the Polish deposit guarantee scheme and about the activities of the Fund
is available at
www.bfg.pl
, which is the basic source of information about its activities, and which
raises public awareness of the deposit guarantee rules. Immediate provision of information to the
public, especially in situations where the guarantee condition is met or where resolution has been
initiated, serves primarily to prevent confusion for bank and credit union customers.
In 2020, the Fund published current information on the activities of the BFG, including, inter alia, the
initiated processes of resolution, the level of contributions set for 2020, as well as information related
to the performed function of the supervisor of Idea Bank S.A. The Fund’s website also provides
access to archival materials and documents as well as to the BFG’s Public Information Bulletin.
It is available in three languages: Polish, English and Ukrainian.
The highest daily number of visits to the Fund’s website in 2020 was 7 thousand. In the entire year,
there were a total of approx. 358.9 thousand visits.
7
thousand
Daytime
visits
website
358
thousand
Year-round
visits website
Contents
